Refund policy

At Kickva, your satisfaction is our top priority. We stand behind the quality of every pair of shoes we sell. If something isn't right, we're here to make it right.

Return Eligibility

We accept returns within 30 days of the delivery date, provided that:

  • The item is unworn, unused, and in its original condition
  • The item is returned in its original packaging with all tags attached
  • You have a valid proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items are not eligible for return:

  • Footwear that has been worn or shows signs of use
  • Items marked as Final Sale or purchased during clearance events
  • Items returned after the 30-day return window
  • Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved:

  • Your refund will be issued to your original payment method
  • Please allow 10 business days for the refund to appear
  • Original shipping charges are non-refundable

If your return is not approved (e.g., item shows signs of wear), we will notify you and the item will be returned to you at your expense.

Exchanges

We offer size or color exchanges for items with manufacturing defects or if you received an incorrect item. To request an exchange, contact us within 7 days of delivery. Subject to stock availability.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Kickva is not responsible for items lost in transit during the return process

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a free replacement or full refund at no additional cost.

How to Start a Return

To initiate a return or refund, please contact our support team:

  • Email: support@kickva.shop
  • Phone: +1 (929) 520-5348
  • Address: 952 Saint Marks Ave, Brooklyn, NY 11213, USA
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Please include your order number and reason for return in your message. Our team will respond within 1–2 business days with return instructions.